We have selected a list of questions / answers to help you explore the Olky universe.
How long does it take to open an Olky Pro Account?
With IBAN Express, you get your IBAN in a few minutes flat. As soon as you credit the account we have reserved for you with the minimum amount indicated in the email, our customer service contacts you to finalize the process of opening your account.
Is the Olky Pro Account available to all companies?
Yes, the Olky Pro Account is open to all companies and associations regardless of their form and size, from micro-enterprises to multinationals, wherever they are located in the European Union.
Can I open an Olky Pro Account if I am banned from banking or registered with the FICP (Personal Credit Repayment Incident File)?
Yes, the Olky Pro Account is open to everyone and we do not query bank incident files to accept the opening of your account.
What documents do I need to open an Olky Pro Account?
The documents we will ask you for depend on your business situation. This is generally the TCR, the statutes, a proof of address, an identity document (sometimes two) and a dated and signed selfie.
How much does the Olky Pro Account cost?
The monthly subscription to the Olky Pro account is €19.90. For more details, please consult the online fees.
What are the fees for opening an Olky Pro Account?
The opening of an FR account is free of charge. Opening a LU account costs €500.
Is there a minimum amount to deposit to open the Olky Pro Account?
The minimum deposit to open an Olky Pro account is €100.
Is the Bank Details Form nominative?
Yes, your company name appears on your Bank Details and Olky Pro Account.
How do I fund my Olky Pro Account?
Funding your Olky pro Account is very simple. Like any online account, you can credit it by transfer but also by cashing in the proceeds of your professional activity with the many payment methods made available to you by Olky: bank card in POS by physical or virtual EPT, direct debit (SDD) and using the KYPAY payment instrument.
How do I cancel my Olky Pro Account?
You can terminate your Olky Pro Account at any time by informing us using the electronic form available on olky.eu. For security reasons, we will ask you for confirmation by registered mail.
How to get Business debit cards and how many can I ask for?
You can request as many Olky Pro business cards as you wish, for example for you and your employees or collaborators. Just fill in an online form and electronically sign the T&Cs. You will receive your cards at home within 8 days.
How does the Business debit card work?
You have control over the management of all the Business debit cards you asked for : you set the available amount per card and you have a statement of transactions for each card. Cardholders to whom you have given a card also have web-banking access allowing them to track their payments and withdrawals.
I provide services to professionals and individuals. Can I collect my customers on site?
You have a wide choice of collection solutions. The virtual EPT is the most economical since the subscription is free. You can use your phone to cash in by credit card. For more frequent collections, you can choose a fixed, mobile or virtual EPT. As a beneficiary, you can use the KYPAY payment instrument, which gives you unparalleled collection flexibility, if your customer is an OlkyPass holder.
I sell advice to individuals and professionals. Can I use my Olky Pro Account to collect my benefits?
We offer a full range of collection options: bank card, distance selling, virtual or physical EPT, direct debits (SDD). Our customer service will advise you on the solutions best suited to your situation.You can also use the KYPAY payment instrument as a beneficiary, which gives you unparalleled collection flexibility, if your customer is an OlkyPass holder.
I rent apartments. Can I use the Withdrawal Option (SDD) to cash out my tenants?
Yes, this is perfectly possible! All you have to do is create your direct debit mandates via online account access and ask your tenants to sign manually or electronically.
Does my Olky Pro Account allow me to do e-commerce?
Yes, the Distance Selling (VAD) option has been specially designed for e-commerce sites. You can also offer your customer the use of the KYPAY payment instrument, if he himself is an OlkyPass holder.
How long does it take to use my Olky Pro Account?
As soon as you receive your IBAN, you can connect to the Olky Pro web-banking using your login and password. You will then be able to manage your customers, suppliers, track your account, and many other useful functions for professionals.
Why choose an Olky Pro account in the face of competition?
For at least 4 good reasons:- Savings made: You only subscribe and pay for the options you need. Traditional banks charge companies with expensive packages that may include unnecessary services!- Richness of the offer: No bank or fintech offers such a wide range of services: Business cards, virtual, fixed, mobile EPT, SDD direct debits, money order, electronic signature, identification of your customers by KYC (OlkyPass service), access to your e-wallet (OlkyWallet service), tool for managing your cash in euros and cryptos, and securing your deferred collections thanks to the KYPAY payment tool.- Speed and simplicity: IBAN provided in a few minutes, quick and easy options subscription, no waste of time explaining your needs and your situation to a multi-customer account manager!- Web-banking: designed for professionals and allowing you to follow your customers and your suppliers: history of payments, collections, follow-up of unpaid bills, management of paper and electronic mandates, KYPAY payment instrument.
Why negative reviews on Trustpilot?
Thousands of companies use the Olky Pro account for their business activities, most of them with satisfaction. But some have tried to open an Olky Pro account for illegal or reprehensible transactions. In these particular circumstances, we are obliged to request proof of transactions and refuse to execute them when they breach the law. The affected customers who do not accept these decisions are usually the authors of these negative opinions.
Can I cash or issue cheques with the Olky Pro Account?
The cheque is nowadays an obsolete and insecure means of payment, often refused by merchants and administrations. Olkypay is not a check issuer and does not offer their collection but proposes modern and secure alternative solutions : Virtual EPT, SDD, KYPAY payment instrument.